The EZContacts lawsuit lawyers 2025 are helping customers fight for justice against the online eyewear retailer. EZContacts, known for selling contact lenses and sunglasses, faced a $100,000 fine in 2016 data breach settlement for exposing 25,000+ credit card numbers and a 2023 disability discrimination lawsuit for an inaccessible website (Legal Newsline, August 10, 2016; accessibility.com, December 21, 2023). Today, complaints about delayed shipments and poor service raise new concerns for 2025 lawsuits. If you’ve faced issues with EZContacts, this blog breaks down past cases, potential litigation, and why expert lawyers are crucial. Ready to protect your rights? Connect with top attorneys for a free consultation now!
Case Background: What Sparked EZContacts Lawsuits?
EZContacts, based in Brooklyn, New York, is a major online retailer of contact lenses, prescription glasses, and designer sunglasses (e.g., Ray-Ban, Oakley) since 2007. It boasts low prices and a wide range, with over 250,000 reviews (Sitejabber, 2025). However, legal and consumer issues have tarnished its reputation:
- 2016 Data Breach: A third-party hacker accessed EZContacts’ website in August 2014, potentially exposing 25,000+ credit card numbers. The company failed to notify customers, violating New York law (Primerus, May 15, 2017).
- 2023 ADA Lawsuit: Lynn Zelvin sued, claiming ezcontacts.com was inaccessible to visually impaired users, breaching the ADA (accessibility.com, December 21, 2023).
- Consumer Complaints: Customers report delayed orders, incorrect prescriptions, and unhelpful staff, with some alleging fraud (Trustpilot, May 28, 2025). For example, one user waited 55 days for unshipped sunglasses (trustindex.io, 2025).
- 2025 Risks: No confirmed 2025 lawsuits, but ongoing issues suggest potential for consumer fraud or class-action lawsuits under New York’s General Business Law (BBB, These cases highlight EZContacts’ legal vulnerabilities, from data security to customer service.
Legal Timeline: Key EZContacts Lawsuit Developments
The following is a timeline of significant legal and consumer-related events:
- August 2014: A third-party breach exposes 25,000+ credit card numbers on ezcontacts.com. EZContacts learns of it (Legal Newsline, August 10, 2016).
- July 2015: The merchant bank notifies EZContacts of fraudulent charges, but no customer notification occurs (Primerus, May 15, 2017).
- August 5, 2016: New York AG settles with EZContacts for $100,000, mandating security upgrades and breach notifications (Consumer Financial Services Law Monitor, August 8, 2016).
- December 21, 2023: Lynn Zelvin files an ADA lawsuit in New York Eastern District Court, alleging website inaccessibility (accessibility.com, December 21, 2023).
- 2024–2025: Customer complaints surge on Trustpilot and BBB, citing delays (e.g., 2–3 months for glasses) and poor communication (Trustpilot, May 28, 2025).
- Ongoing: No 2025 lawsuits are reported, but consumer issues may lead to class actions (trustindex.io, 2025).
The 2016 and 2023 cases underscore EZContacts’ legal challenges, with consumer frustration hinting at future litigation.
Lawsuit Details: What Was Alleged?
- 2016 Data Breach Settlement:
- Allegations: EZContacts failed to notify customers of a 2014 breach, violating New York General Business Law § 899-aa. The company falsely claimed its website was “100% safe and secure” despite no antivirus software or firewall logs (Primerus, May 15, 2017).
- Outcome: EZContacts paid $100,000 and agreed to improve security, notify breaches promptly, and train staff (Legal Newsline, August 10, 2016).
- Significance: The case highlighted weak cybersecurity, affecting 25,000+ customers (Consumer Financial Services Law Monitor, August 8, 2016).
- 2023 Zelvin v. Ezcontacts.com, LLC:
- Allegations: Lynn Zelvin, visually impaired, claimed ezcontacts.com lacked screen-reader compatibility, violating ADA accessibility rules (accessibility.com, December 21, 2023).
- Claims: The website’s lack of alt text and keyboard navigation blocked access to products, discriminating against disabled users.
- Outcome: No public resolution is reported; the case may be ongoing or settled privately (accessibility.com, 2023).
- Significance: Part of 4,000+ ADA website lawsuits in 2023, exposing retailers’ digital compliance gaps (Seyfarth Shaw, 2024).
- Potential 2025 Claims:
- Consumer Fraud: Complaints about delayed orders, incorrect prescriptions, and non-delivery could lead to lawsuits under New York General Business Law § 349 (deceptive practices) (Trustpilot, May 28, 2025).
- Misrepresentation: Claims of “in stock” items that take weeks or expired contacts suggest false advertising (trustindex.io, 2025).
Lawyers are vital for pursuing these claims against EZContacts.
Public Reaction: Mixed Reviews and Outrage
EZContacts’ legal issues and service complaints have sparked varied responses, seen in news and X posts:
- Positive Feedback: Some praise EZContacts’ prices. @EZContacts (April 2025) shared, “Love our Ray-Ban deals!” with users like @SunglassFanNY (March 2025) raving about fast delivery (X). Trustpilot notes 38,654 reviews averaging 4 stars (Trustpilot, May 28, 2025).
- Consumer Frustration: Negative reviews dominate. @ConsumerWatchNY (February 2025) tweeted, “EZContacts delays are unacceptable—where’s my order?” (X). A Trustpilot user reported a 55-day wait for sunglasses (trustindex.io, 2025).
- Lawsuit Awareness: The 2016 breach drew attention. @NYLegalNews (August 2016) noted, “EZContacts’ fine is a warning for retailers” (X). The 2023 ADA case got less coverage but raised accessibility concerns.
- BBB Complaints: BBB logs issues like non-delivery and poor communication, with some resolved but many unresolved (bbb.org, 2025).
Growing distrust could fuel consumer lawsuits, especially with EZContacts’ $10M+ annual sales (Duns and Bradstreet, 2025).
Why You Need a Consumer Lawsuit Lawyer
EZContacts’ cases show why skilled lawyers are essential for data breach, ADA, or consumer claims:
- Navigate Complex Laws: Lawyers handle New York’s General Business Law or ADA claims, ensuring proper filings (nysba.org, 2025).
- Collect Evidence: They gather order records, website screenshots, or breach notifications to prove violations (lawsuit.org, 2024).
- Secure Compensation: Lawyers seek damages for financial loss (e.g., fraud charges) or accessibility barriers (Seyfarth Shaw, 2024).
- Challenge Denials: If EZContacts disputes claims, lawyers appeal, citing legal precedents (unicourt.com, 2024).
“Consumer cases need experts,” says attorney Clark Russell. Contingency fees (25–35%) mean no upfront costs, with free consultations standard (nysba.org, 2025).
How to Hire a Consumer Lawsuit Lawyer in 2025
Follow these steps to find the right lawyer:
- Search Online: Use nysba.org or avvo.com for 4.5+ rated lawyers in consumer or ADA law.
- Check Experience: Seek 10+ years in data breach or consumer fraud cases (lawsuit.org, 2024).
- Read Reviews: X posts (@LegalNYC, April 2025) and Google highlight trusted firms.
- Schedule Consultations: Meet 2–3 lawyers to compare strategies and fees.
- Confirm Fees: Ensure contingency fees (25–35%) with no upfront costs.
- Prepare Evidence: Bring receipts, emails, or website records to strengthen your case.
- Use Resources: The New York State Bar Association offers free legal guides (nysba.org, 2025).
A lawyer’s expertise helps hold retailers like EZContacts accountable.
FAQs About EZContacts Lawsuit 2025
EZContacts paid $100,000 for failing to notify customers of a 2014 data breach (Legal Newsline, August 10, 2016).
Lynn Zelvin alleged ezcontacts.com was inaccessible to visually impaired users, violating the ADA (accessibility.com, December 21, 2023).
Act Now: Seek Justice with Expert Lawyers
The EZContacts lawsuit lawyers 2025 are ready to fight for you. Whether you faced a data breach, accessibility issues, or order problems, don’t delay. Contact a top consumer lawyer for a free consultation today. Share your story below or reach out for legal help. Your justice starts with the right attorney—act now!
Sources
- Legal Newsline: “EZContactsUSA to pay $100,000 after alleged data breach” (August 10, 2016)
- Primerus: “Online Retailer Reaches Data Breach Settlement” (May 15, 2017)
- accessibility.com: “LYNN ZELVIN v. Ezcontacts.com, LLC” (December 21, 2023)
- Trustpilot: “EZContacts.com Reviews” (May 28, 2025)
- trustindex.io: “EZContacts.com Reviews 2025” (2025)
- Consumer Financial Services Law Monitor: “New York AG Announces Data Breach Settlement” (August 8, 2016)
- nysba.org: “Finding a Consumer Lawyer” (2025)
- lawsuit.org: “Consumer Protection Lawsuits” (2024)
- Seyfarth Shaw: “ADA Title III Lawsuits in 2023” (2024)
- bbb.org: “EZContacts.com Complaints” (2025)
